Romfuns Privacy Policy — Your Data Is Safe With Us

1. Introduction

Romfuns (https://romfuns.click) is an online gaming and betting platform serving users in Bangladesh. This Privacy Policy clearly outlines how your personal information is collected, processed, stored, and protected.

By creating an account or using the Romfuns platform, you agree to this Privacy Policy. We treat your privacy as a fundamental right and act accordingly.

2. Information We Collect

Romfuns only collects data necessary to operate its services. The table below outlines the types of data collected and their purposes:

3. How We Collect Information

Romfuns collects information through the following methods:

• Directly Provided: You provide information directly through the registration form, KYC upload, and support chat.
• Automatically Collected: Technical data is collected through cookies, log files, and analytics tools while you use the platform.
• Payment Partners: Transaction confirmation details are received from the payment gateway at the time of deposits and withdrawals.
• Third-Party Verification: During the KYC process, your information may be cross-checked with licensed verification service providers.

4. How We Use Your Information

Romfuns uses the data it collects for the following purposes:

• Account creation, management, and verification.
• Processing payments, including deposits and withdrawals.
• Providing customer service and support.
• Fraud detection and security assurance.
• Meeting legal and regulatory obligations.
• Improving the platform experience.
• Sending relevant promotions and bonus offers (based on your consent).
• Ensuring responsible gaming and identifying at-risk behaviour.

We do not sell or share your data with third parties for advertising purposes. Your privacy matters more to us than business.

5. Data Sharing & Disclosure

Romfuns follows a strict policy. Your information may only be disclosed under the following circumstances:

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, or Rocket to process deposits and withdrawals.
• KYC Partners: Limited data may be shared with approved third-party verification services for identity verification purposes.
• Legal Obligations: We are legally required to disclose information in response to a court order or a lawful request from a government authority.
• Security Services: Limited information may be shared with trusted partners for cybersecurity and fraud prevention purposes.

All data recipients are contractually bound to uphold our privacy standards. We never sell your data.

6. Cookies Policy

Romfuns uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: These are strictly necessary for login sessions and platform security. Disabling them will affect the platform's functionality.
• Functional Cookies: Remembers your preferences, such as language and layout settings.
• Analytical Cookies: To understand which pages users spend the most time on, helping us improve our services.

7. Data Retention Period

Romfuns only retains your data for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of active account use and up to 5 years after account closure.
• Financial Transaction Records: Up to 7 years, as required by law.
• KYC Documents: Up to 5 years after verification, or as required by law.
• Cookies & Session Data: At the end of the session or within a maximum of 30 days.
• Support Chat Logs: Up to 2 years.

After the retention period, data is permanently deleted or irreversibly anonymized.

8. Security Measures

Romfuns uses industry-standard security measures to protect your information:

• TLS 1.3 encryption is applied to all data transmissions.
• Passwords are stored using bcrypt hashing — never in plain text.
• Two-Factor Authentication (2FA) support.
• Real-time fraud detection system.
• Regular third-party security audits.
• Server-level firewall and DDoS protection.
• Database access restricted to authorized personnel only.

9. Your Rights

As a Romfuns account holder, you have the following rights:

To exercise any of these rights, email us at support@romfuns.click. We will respond within 30 days.

10. Minors' Data

Romfuns does not knowingly collect personal information from anyone under the age of 18. Our platform is intended exclusively for adults.

If any minor's data accidentally enters our system, it will be deleted immediately upon discovery and the associated account will be closed.

If you believe we may hold data belonging to a minor, please notify us immediately.

11. Privacy Policy Updates

Romfuns may update this Privacy Policy as needed. In the event of changes:

• The "Last Updated" date at the top of the page will be revised.
• For significant changes, a notice will be sent to your registered email address.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@romfuns.click
• Live Chat: Click the chat button in the bottom-right corner of the platform.
• Help Center: Help Center Page View.

We typically respond within 24–48 hours. For urgent privacy matters, we will reply within 72 hours.